St Vincent’s homeless health programs not only reduce emergency presentations and also improve housing referrals, demonstrating a measurable reduction in acute care costs and sustained engagement with health services.
St Vincent’s Mission & Community Benefit
At St Vincent’s, our vision is that every person, whoever and wherever they are, is served with excellent and compassionate care, by a better and fairer health and aged care system. It’s a strategy that also recognises our responsibility to transform St Vincent’s and our health and aged care system while minimising our impact on the natural environment, advocating for social justice, and achieving our abiding mission: to deliver the very best treatment and care to underserved and disadvantaged populations.
One of the characteristics of Australia’s rapidly changing health and aged care system is that underserved communities who lack access to the key social determinants of health – including income, employment, housing, and location – are finding it more and more difficult to access the health and aged care services that are fundamental to a fair society. This leads to poorer health outcomes and exacerbates social inequalities. Poor health can both cause, and be caused by, socio-economic disadvantage, creating a vicious cycle for these at-risk groups. The St Vincent’s vision is for a health and aged care system that prioritises closing this gap, ensuring that every person has the chance to live a healthy life, regardless of background or location.
Health Equity
Health Equity Program (St Vincent's Health Australia): The Health Equity Program of St Vincent’s was established in 2015 as an organisation-wide strategic and financial commitment to equity, through the support of research, clinical innovation, advocacy, and service reform. This program is Implemented across all SVHA sites (10 hospitals, 20+ aged care facilities), as an active investment in St Vincent’s organisational mission to provide better and fairer care for all, particularly those at risk of poor health. The Health Equity program provides award funding and strategic support for projects across the St Vincent’s enterprise that aim to reduce barriers to care and improve health equity.
- Equity audit tools applied in over 30 departments.
- Distributed >$35 million to support >270 projects since 2015.
- Administer annual award funding across the St Vincent’s enterprise. In 2024, this saw a commitment of $1.1 million to support 14 new health and aged care projects.
Some of these projects are included below. Further details can be found at Projects | St Vincent's Health Australia.
Homeless Health
Better Health and Housing
St Vincent’s Hospital Melbourne
Better Health and Housing is a medical respite unit for people discharged from hospital into homelessness. The program emerged from a COVID-isolation response, developing into a supported integrated care residential facility for clients with chronic homelessness and co-occurring chronic health conditions. This program is a partnership between St Vincent’s Hospital Melbourne and Launch Housing, and it delivers intensive coordinated support for clients at Sumner House, providing ongoing medical care and help across various areas to stabilise their lives. Since its commencement in August 2022:
- 71 clients have participated in the program, staying for an average of 138 days.
- The program has achieved strong housing outcomes, with 91% of clients with planned exits securing housing.
- There has been a substantial reduction in presentations to the Emergency Department, with a 40% reduction in the number of clients presenting to ED across the whole client cohort.
- The program has also shown significant improvements in the utilisation of community mental health services and reduced utilisation of the homelessness system.
- Resolution of health conditions – with more than a quarter of clients resolving a health condition while residing at BHHP.
- Considerable and sustained improvements to the management of health conditions – with a 50% increase in the number of health conditions being actively managed from entry to exit.
- Significant enhancements in subjective wellbeing across all measured domains – with all domains of the Personal Wellbeing Index showing a statistically significant change in subjective wellbeing scores from entry to exit.
- Strong housing outcomes – 91% of clients with planned exits secured housing, and 54% of all clients achieved a housing outcome, a significant achievement for the complex cohort. Housing attainment is higher for First Nations clients, at 64% across all exits.
- Substantial reduction in presentations to the Emergency Department - with a 40% reduction in the number of clients presenting to ED across the whole client cohort and a 76% reduction in ED usage for those with a planned exit (comparing six months pre to six months post program data).
- Improvements in the utilisation of community mental health services – with clients experiencing a planned exit showing high levels of linkage and engagement with mental health services during the program and sustaining this involvement after exit.
- Reduced utilisation of the homelessness system - with instances of crisis-driven homelessness support services provided by Launch more than halving.
- Strong indication of reduced pressure on justice and other systems - including considerable engagement with legal supports, amongst others.
More detail about Better Health and Housing can be found here.
Cooling Hubs
St Vincent’s Hospital Network Sydney
The Cooling Hubs program involves the deployment of mobile cooling hubs in Sydney to prevent heat-related injuries among people experiencing homelessness. These hubs provide essential services such as healthcare, food, water, and access to cooling technology during extreme heat events. The initiative is a collaborative effort between St Vincent's Hospital Sydney, the City of Sydney Council, and academic partners. The hubs are deployed in various locations during temperatures exceeding 35 degrees Celsius. Since 2024;
- Seven mobile cooling hubs have been deployed
- Hundreds of people experiencing homelessness have accessed the hubs.
- Preliminary data indicate prevention of heat-related presentations to hospital Emergency departments.
Tierney House
St Vincent’s Hospital Network Sydney
Tierney House is a 12-bed residential unit providing short-term transitional accommodation for people experiencing or at risk of homelessness who need health support. It offers a safe and stable environment where residents can access health assessments, treatments, and referrals to accommodation and support services. The facility is staffed 24/7 by Residential Support Workers and aims to reduce hospital admissions and emergency department presentations. Reduced emergency department presentations by 7.8% per month.
- Reduced hospital admissions by 8.6% compared to other homeless individuals.
- Average hospital length of stay reduced by 3.5 days per admission.
- Net cost-benefit to NSW taxpayers of $8,276 per client.
Other examples
- Social Housing (St Vincent's Care Services): Social housing options at Arundel and Enoggera and low-cost rental units for rural patients at Toowoomba. Further information can be found here.
- Emanuel City Mission Service (St Vincent's Care Services): Financially supports Emanuel City Mission service and funds a registered nurse for the program. Further information can be found here.
- CHOPS (Clarendon Homeless Outreach Psychiatric Service) (St Vincent's Hospital Melbourne): A specialist homelessness outreach service of St Vincent’s Melbourne’s Mental Health, specifically designed to work with people with mental illness who are homeless or in tenuous housing. The CHOPS team has a total case load of 40 clients at any given time and is multidisciplinary comprising nurses, occupational therapists and social workers. The team provide assertive and flexible outreach including opportunistic “check ins” with clients if they are seen on the street and locating clients who have temporarily moved out of the CHOPS catchment area which is largely the cities of Yarra and Boroondara. More information can be found here.
- Research on Mortality and Homelessness (St Vincent’s Health Australia): There has also been research on the cumulative risk of premature mortality and homelessness conducted by SVHA. More information can be found here and here.
- Research on Emergency Presentations (St Vincent's Health Australia): Research on ED visits linked to homelessness and mental health. There has been a 99% increase in homelessness-related ED visits in Melbourne (2015–23) and 72% increase in Sydney. More information can be found here.
- Homeless Health Access to Care Tool (HHACT) (St Vincent's Health Australia): Digital tool for identifying barriers to care among homeless ED patients. Trialled in St Vincent’s clinical settings, See publications here.
- Homeless Outreach Team (HOT) (St Vincent's Hospital Network Sydney): Provides health assessment, treatment, referral, and care coordination for people experiencing homelessness. Works in partnership with local services. More detail can be found here.
- Sydney Homeless Health service: As well as the HOT team, the Sydney Homeless Health service also has other teams: Assertive Outreach Team, After Hours Primary Health Care team, Community Access and Assessment Team. More detail can be found here.
- Mobile Podiatry - Taking footcare to the streets (St Vincent's Hospital Network Sydney): Dedicated podiatry care for vulnerable people via mobile health outreach service. Weekly walk-in clinic at the campus. Information about podiatry service available here.
- The Cottage (St Vincent's Hospital Melbourne): The Cottage is a home like environment where Hospital in the Home (HITH) services are provided to people who are homeless or at risk of homelessness. The aim of HITH is to provide hospital like care to patients at home as an alternative to staying in hospital. At the Cottage, HITH services are provided by St Vincent’s At Home. The Cottage is a small terrace house with 6 beds. Staff include nurses, allied health, psychosocial and personal care workers who provide Hospital In the Home (HITH) services and assist clients to self-manage their medication and daily care where appropriate. More information can be found here.
- Cana Communities Support (St Vincent's Private Hospitals): Primary care nurse one day per week funded by Mater, laundry services by Darlinghurst. Further information can be found here.
- Meals on Wheels (St Vincent's Private Hospitals): St Vincent’s Private Community Hospital Griffith provides meals on wheels 365 days per year. Further information can be found here.
- End Street Sleeping Collaboration (St Vincent's Hospital Network Sydney): St Vincent’s is a member of the End Street Sleeping Collaboration (ESSC); a unique cross-sector partnership of leading homelessness organisations in New South Wales. Partnered with Microsoft to develop the 'By Name List' data base. More information can be found here.
- Support for Mercy Foundation (St Vincent's Private Hospitals): Mater Hospital contributes donations to the Mercy Foundation. The Mercy Foundation provides grants for social justice and community initiatives, with a focus on ending homelessness. Further information can be found here.
First Nations Health: Aboriginal and Torres Strait Islander

St Vincent’s is committed to reconciliation and health equity for Aboriginal and Torres Strait Islander peoples. Our St Vincent’s Health Australia Reconciliation Action Plan can be found here. SVHA’s programs foster culturally safe environments, promote Indigenous employment, and improve access to healthcare.
Outreach Heart Failure Diagnostic Clinic
St Vincent's Hospital Network Sydney / St Vincent's Private Hospitals
The Outreach Heart Failure Diagnostic Clinic provides early screening and diagnosis of heart conditions for First Nations patients in rural NSW. The clinic travels around the NSW Riverina on a monthly rotation, offering specialized cardiac care and using state-of-the-art telehealth capabilities. This initiative aims to alleviate the stress, time, and costs associated with traveling to Sydney for specialist care, and enhances telehealth capabilities with real-time ultrasound imaging. Please see article here.
North Stradbroke Island Aboriginal & Islanders Housing Co-operative society
St Vincent's Care Services
This program supports the North Stradbroke Island Aboriginal & Islanders Housing Co-operative Society, including the Moopi Moopi Residential Aged Care. It provides refuge and support for Indigenous residents, especially during emergencies like cyclones. The program has been instrumental in offering advice, education, recruitment, and equipment to the community for 13 years. During Cyclone Alfred, St Vincent’s Care services evacuated 11 Indigenous residents. More information can be found here, here and here.
Other examples
Aboriginal Health Liaison Service (St Vincent's Hospital Melbourne): Provides culturally safe liaison and care for Aboriginal and Torres Strait Islander people. More information can be found here.
Auntie Fay Caroll (St Vincent's Hospital Melbourne): Connects First Nations students with hospital to get work experience. More information can be found here.
ACU Student Sponsorship (St Vincent’s Private Hospital): St Vincent’s Private Hospitals provides 2 scholarships for First Nations nursing students.
Victorian Aboriginal Health Service Partnership (St Vincent's Hospital Melbourne): Partnership and MOU with the Victorian Aboriginal Health Service. More information can be found here.
Stayin’ In, Stayin’ Deadly (St Vincent's Hospital Sydney): Emergency Department project to better support First Nations patients including a focus on reducing waiting, testing and diagnosis times to reduce the number of patients that leave hospital against medical advice. More information can be found here.
Improving the cultural safety and experience of Aboriginal/Torres Strait Islander patients in private hospitals (St Vincent's Private Hospitals): Body of work to understand and improve the experience of Aboriginal and Torres Strait Islander patients in private hospitals. Collaboration with Menzies School of Health Research and community representatives. Study report with four core recommendations. More information available here and here.
Rapid Identification and Engagement of First Nations People Pathway (St Vincent’s Hospital Melbourne): Melbourne hospital also implemented a Rapid Identification and Engagement of First Nations People pathway in the ED, mandating the priority care of Aboriginal and Torres Strait Islanders. The intention is to reduce the number of people who left without being seen. In response, ED wait times for First Nations community members reduced from 100 to 44 minutes and continues to decline.
Correctional Health

St Vincent’s prison health programs reduce reoffending and improve health outcomes by supporting the transition from custody to community.
Advocacy to stop the practice of shackling palliative care patients in custody during end-of-life care
St Vincent's Hospital Melbourne
This advocacy campaign led by St Vincent's Hospital Melbourne calls for more humane treatment of palliative care patients in custody. It aims to end the practice of shackling prisoners during end-of-life care. The campaign has garnered national media attention and aims to influence policies across various states and territories. Journal publication can be accessed here.
Parklea Correctional Centre
St Vincent’s Hospital Network Sydney
St Vincent’s works with Parklea Correctional Centre to provide comprehensive healthcare services to incarcerated individuals, including inpatient admissions, mental health assessments, and community outreach health services post-release. The program aims to improve health outcomes and support the transition from custody to community. St Vincent’s also offers in-reach palliative care services to Long Bay Hospital. More information can be found here.
Other examples
- Correctional Health Service (St Vincent's Hospital Melbourne): Provides acute medical, surgical, and psycho-social care to prisoners. Operates from two locations: St Augustine's Ward and Port Phillip Prison. Statewide tertiary services to the Victorian prison population. Correctional pharmacy service packs and transports medications to correctional facilities. More information can be found here.
- Point of care testing and treatment of Hepatitis C (St Vincent's Hospital Melbourne): Senior clinical academics from St Vincent’s Hospital have been leaders in a large body of work to improve access to Hep C assessment, screening, and treatment for people in prison and community corrections. This work has involved research, service provision and advocacy. The program supported a statewide hepatitis program in Victoria which resulted in reduced transmission of Hepatitis C and improved health outcomes. Journal publications can be accessed here and here.
Domestic Violence Support
Open Support
St Vincent's Private Hospitals
Open Support is a not-for-profit charitable organisation established and run within St Vincent’s Clinic, Sydney. Open Support run supportive programs to assist women and children escaping domestic and family violence and people experiencing social isolation. The Domestic and Family Violence Program provides residential support, case management, and specialized services to support women and children experiencing domestic and family violence, and specialises in providing support for culturally and linguistically diverse (CALD) communities. This program supported 93 women and children in 2023, and all except one woman did not return to their perpetrator. More information can be found here, here and here.
Other examples
Submissions on Family, Domestic and Sexual Violence (St Vincent's Health Australia): Policy recommendations and lived experience integration. Four major submissions to national inquiries since 2021. Further information can be found here.
Trauma-informed spiritual care for survivors of sexual abuse in Church contexts (St Vincent's Health Australia): Development of a model of trauma-informed spiritual care for survivors of abuse in Church contexts. Academic evidence reviews, stakeholder engagement, and training workshops. Published systematic scoping review.
Domestic and Family Violence Service (St Vincent's Hospital Network Sydney): Specialist intersectional service for people experiencing domestic and family violence with mental health symptoms. This service is the first of its kind in NSW, Australia. An evaluation conducted in May 2024 demonstrates 55 referrals per month, including marginalized populations. More information can be found here.
Support for Mary's House (St Vincent's Private Hospitals): Mater Hospital contributes donations to Mary's House. Mary’s House Refuge provides support for women and children fleeing domestic and family violence or abuse, including shelter, community and professional services. The Daisy Outreach Centre was opened in 2020 as an extension to St Mary’s House which offers therapeutic and wellbeing programs. Further information can be found here.
Mental Health and Addiction
This Way Up
St Vincent's Health Australia
This Way Up (thiswayup.org.au) is a national digital mental health service providing evidence-based mental health treatment and resources for people across Australia. It aims to overcome barriers to care and improve access to mental health services, particularly for those in rural and remote areas. The service offers a range of programs and resources to support mental health and well-being. Developed by the Clinical Research Unit for Anxiety and Depression (CRUfAD) at St Vincent's Hospital Sydney and the University of New South Wales, This Way Up provides online Cognitive Behavioural Therapy (CBT) programs designed to help individuals manage symptoms of anxiety, depression, and other mental health conditions.
The programs are accessible without the need for an assessment or referral, making it easier for individuals to receive timely support. Programs are available online, allowing individuals to access them from anywhere at any time. All programs are based on Cognitive Behavioural Therapy (CBT), a clinically proven approach to treating mental health conditions. Users can complete the programs at their own pace, making it convenient for those with busy schedules. Clinicians can use the platform to prescribe programs to their patients and monitor their progress. Since 2012:
Over 285,000 registered users
Serves 35-40% of users are in regional/remote areas.
Estimated $290 million in health benefits and $170 million in economic benefits over eight years.
More than 37,000 clinicians throughout Australia are registered with This Way Up, including one-third of all GPs and psychologists in the country.
The service has generated a strong evidence base for the clinical effectiveness of its programs, with over 150 peer-reviewed academic publications. All publications can be found here.
Independent socio-economic evaluation found that This Way Up delivered significant health and economic benefits, with a projected $637 million in economic benefits over the next five years
High satisfaction rates, with nine out of ten users reporting satisfaction with the service.
Three out of four users who complete the programs report significant improvements in their mental health.
Testimonials from users highlight the positive impact of the programs on their mental well-being
Mental Health, Alcohol and Other Drugs Hubs
These two units, the first of their kind in Victoria and New South Wales, provide multidisciplinary care for people presenting to the hospital with co-occurring mental health and substance use needs. They are co-located with the Emergency Departments and offer a specialized environment for crisis intervention and treatment. Their aims are to reduce emergency department waiting times and improve outcomes for patients who often have a dual diagnosis of mental health and substance use, in safe, trauma-informed and accessible environments.
The Hub
St Vincent's Hospital Melbourne
A six-bed inpatient unit. Since the unit was opened in March 2022:
Over 8,500 presentations
36% of patients experiencing homelessness.
89% reduction in emergency department waiting times for vulnerable patients, after introduction of the Hub. Patients treated in the Hub also had significantly shorter lengths of stay in the emergency department, compared to patients with mental health and drug and alcohol concerns treated in the general emergency department.
The Psychiatric and Non-prescription Drug and Alcohol (PANDA) unit
St Vincent's Hospital Network Sydney
An eight-bed inpatient unit established to provide high acuity inpatient care for people presenting to hospital in crisis experiencing alcohol and other drug intoxication or behavioural disturbance, together with co-existing medical, drug and alcohol, toxicological and/or mental health issues. Services an average of >120 patients per month (totalling >10,000 episodes of care delivered since the unit opened in Nov 2020). Behavioural disturbances that required restraint reduced from a monthly median of 20 to 12 episodes in the first 6 months of the unit's operation. More information can be found here, here and here.
Other examples
Supervised Injecting Room (St Vincent's Hospital Melbourne): Partner in the consortium operating the North Richmond Medically Supervised Injecting Room (MSIR). See here. St Vincent’s Hospital offers point-of-care hepatitis C screening and treatment onsite at the MSIR. Journal publication can be accessed here.
Safe Haven Café (St Vincent's Hospital Melbourne): Drop-in service for people experiencing emotional distress. The service is staffed by Peer Workers who offer individualised, trauma-informed support. Further information can be found here.
The Way Back Support Service (St Vincent's Hospital Network Sydney): Support for people who have presented to hospital with suicidal intent or ideation. Practical, non-clinical, psychosocial, and emotional support. Further information can be found here.
Other Mission Work
Rural Health:
DREAM Outreach Diabetes Service (St Vincent’s Hospital Network Sydney): The DREAM Outreach Diabetes Service improves access to specialist diabetes care in rural and remote areas of NSW. It combines telehealth and face-to-face clinics conducted by specialist clinicians. The service aims to provide comprehensive diabetes management and support to underserved communities. Since its launch in Feb 2024, outreach has occurred to 13 rural locations and support more than 150 patients. More information can be found here.
Chronic Pain Outreach Service (St Vincent’s Hospital Sydney): The Chronic Pain Service of St Vincent’s Hospital Sydney provides a specialist outreach chronic pain management education and clinical service for people living in rural South Western NSW. This initiative is a collaboration between St Vincent’s, COORDINARE and the Southern NSW LHD, to improve equity of access to evidence-based pain management services. It involves the delivery of telehealth care, outreach clinics, and professional clinician support, education and training. More information can be found here.
This Way Up (St Vincent’s Health Australia): As mentioned above, 35% of mental health service users are from regional/remote postcodes.
Asylum Seekers and Refugees:
Asylum Seeker Centre (St Vincent's Private Hospitals): St Vincent’s Private Hospital Darlinghurst provides essential medical needs and monthly lunches for asylum seekers. Collaboration with Foundation House and the Asylum Seeker Resource Centre. More information can be found here.
Pro-Bono Services (St Vincent's Health Australia): SVHA offers pro bono services to support individuals in the community who are not eligible for Medicare. Services include pathology, imaging, psychiatry, and other specialist services. More detail can be found here.
Anti-Modern Slavery and Human Trafficking Project (St Vincent’s Health Australia): St Vincent’s has an organisation-wide initiative to address and respond to modern slavery. This includes supply chain review and procurement procedures to ensure all goods and services procured by the organisation are slavery free and without forced labour; and processes to identify and respond to the needs of people presenting to St Vincent’s facilities who may have been exploited. More information can be found here.
Gender and Sexuality Diverse Populations:
St Vincent's Health Network Sydney has participated in the Pride in Health & Wellbeing Equity Index to benchmark its progress as a safe and inclusive healthcare service for sexuality and gender diverse people. The initiative aims to create a welcoming and supportive environment for LGBTQ+ individuals by implementing inclusive policies and practices. More information can be found here.
Achieved Gold Service Provider status in 2024 and elevated to Platinum Service Provider in 2025.
Named Service Provider of the Year for two consecutive years.
Recognized with the Executive Leadership Award for outstanding contributions to LGBTQ+ inclusion.
Participation in the Pride in Health & Wellbeing Awards, celebrating individuals and organizations making a meaningful impact on LGBTQ+ inclusion.
Loneliness:
Open Support - Community Connections program (St Vincent's Private Hospitals): Open Support is a service within St Vincent’s Clinic in Sydney. It delivers a comprehensive, case management program to provide social navigation support and social capacity building for people experiencing social isolation and loneliness. Supported 153 vulnerable community members in 2023. More information can be found here.